We first have to identify the needs of the target market before we develop a business idea.ĭiagnose before you prescribe. Build that Emotional Bank Account first so you can gain the leverage of trust. Listening emphatically is one of the biggest gifts of high value that you can give someone. Again, 'the first person who gives value has the leverage.'* You want someone else to listen to you? Listen to them first. If we truly are empathetic, it will reflect in our body language. This means that we listen with our ears, eyes, body, and heart. In psychology, communication is said to be 10% words, 30% sounds, and 60% body language.

Emphatic Listening: The highest form of listening, putting yourselves in the shoes of others.

Attentive Listening: Listening to reply, not to understand.

Selective Listening: Paying attention to only selected parts of the conversation.

Pretending: Showing through our body language that we are listening, but in reality the other person's words enter in one ear but exit at the other.

Ignoring: Level zero - not listening at all.

You see, there are five levels of 'listening': Do we really listen? Or do we desperately want others to hear our side of the story right away? Are we quick to giving advice without deeply understanding the other person? One of the deepest desires of man is to be understood. I thought that to understand another person, you needed to listen to him.'

To which Stephen Covey replied, 'You don't understand your son because he won't listen to you?. These are the exact words of a father struggling to build a connection with his kid.

He just won't listen to me at all.'īefore proceeding, analyze what is wrong with the father's situation. Habit 5: Seek First to Understand, then to be Understood We are almost at the end! Can you suggest a book that I can give a review/summary of after this? Let me know by replying to this post :) But for now, we still have to cover Habits 5, 6, 7, and the concluding chapter. NOTE: To understand some of the concepts that will be mentioned in this chapter, make sure that you have read the previous chapters first: This book provides step-by-step actions we can take to achieve holistic effectiveness. Published in 1989, The 7 Habits of Highly Effective People is a self-help book written by Stephen Covey that has helped shape leaders all around the globe with 25 million copies sold and translated to 38 different languages.

Stephen covey habit 5